If you experience severe pain, any unusual symptoms, or want to remove the device in an emergency during use:
- Stop the device by pressing the power button
- Undo the velcro and remove the device from your limbs.
- Promptly consult your licensed healthcare practitioner, as required.
Do not attempt to take apart the system. The system has no user-serviceable parts. Attempting self-repair is an exception to the Normatec Limited Warranty Policy and will void the existing warranty. When service or repairs are required, please connect with our customer experience team.
- Only use the power supply provided with the system. Using a different power supply may cause the system to operate incorrectly.
- To avoid risk of electric shock, do not use the system near water, such as near a bathtub, kitchen sink, laundry tub, or swimming pool.
- To avoid damage and risk of electric shock, never spill liquid of any kind on the system.
- Do not place the system, power supply, or any accessories where they could be damaged, present a fall hazard, or become an obstruction to others.
- If the power supply is damaged, the device is dropped or damaged, liquid is spilled on the system, or the system does not operate normally when the operating instructions are followed, turn the system off by pushing the device’s power button and then unplugging the system from the wall outlet.
- Do not puncture or otherwise damage the sleeve since this may cause the system to operate incorrectly.
- To avoid risk of strangulation, do not leave a baby or child unattended with the power supply
- Choking hazard, small parts. Keep away from small children.• Do not leave the system, power supply, or any accessories where they could be damaged by children, pets, pests, or liquids. If you suspect your device is damaged, contact customer service at +1.617.658.5800 for assistance.
- Do not allow lint or dust to accumulate on the device. If lint or dust accumulates, wipe down the system with a dry cloth before use.
- The IP21 classification means the device is protected against the ingress of vertically dripping water and the hazardous parts are protected against access to objects equal to or larger than 12.5 mm (1/2”).
- The expected service life of the system and the integrated battery is 3 years.
- Do not walk while wearing the device.
- Do not use this product if you are experiencing inflammation, an infection, pain of unknown origin, bleeding (internal or external) at or near the site of application, or if you have a wound at or near the site of application.
- Do not use this product if you are under the care of a physician or have a contraindication requiring the use of any medical device.
- Do not use this product on sensitive skin.