If you're having a problem with meditations abruptly ending early, then being informed that your Core is no longer connected, most likely this is because the Bluetooth connection to your Core was lost.
If the connection between your phone and your Core is disrupted for too long during a meditation, the device will no longer be able to record your data. When this happens, the app will automatically end the meditation.
There are some things you can try to ensure a reliable Bluetooth connection with your Core.
- Stay in range. While you’re meditating, try keeping your phone as close to the Core as you can.
- Remove obstacles. Make sure there's nothing in between the phone and the Core that could potentially block communication between them.
- Reset Bluetooth on your phone. In the settings on your phone, try turning Bluetooth off, then back on again.
- Disconnect from other Bluetooth devices. If your phone is paired with other Bluetooth devices in your environment, try disconnecting from them before using your Core.
- Move away from potential interference. WiFi routers, smart home devices, and other Bluetooth-enabled devices could potentially interfere with the signal. Try moving away from them, or meditate in a different location, to see if it helps.
- Restart your phone. Try completely restarting your phone or tablet, then try again.
For Android Users
- Make sure the required app permissions are enabled. The app should ask you to enable permissions when you're first pairing your Core, but if you're having difficulty with Core disconnecting, you might want to check and make sure they haven't been switched off. If you're running Android OS 12, make sure that "nearby device permissions" are enabled by navigating to Settings > Apps > Core > Permissions. If you're running an older version than OS 12, make sure that location services are enabled on your phone.
- Check to make sure you have the latest version of Android's nearby device scanning app. The exact location of this setting might vary slightly -- or it may not be available at all -- depending on what brand of phone you’re using. We’ve found that it can sometimes be important for users of Samsung phones, in particular. Go to the Settings app on your phone -> Connections -> More connection settings, then tap on Nearby device scanning. Then tap About nearby device scanning at the bottom. The phone will check the current version that you're running, and if you see a blue button that says "Update", tap that to upgrade to the most recent version.
- Reset network settings and clear the Bluetooth cache. The exact location of this setting might vary slightly depending on what brand of phone you’re using. For Samsung phones, go to the Settings app on your phone -> General management -> Reset -> Reset network settings. For Google Pixel phones, go to the Settings app -> Apps -> See all apps -> Tap on the 3-dotted icon at the top right -> Show System -> Select Bluetooth -> Storage & cache -> Clear cache.