We want you to be excited about your new purchase and if you have any questions or would like recommendations about your new product, please let us know by creating a ticket. If you would like to return your product for a refund, please follow the steps below.
To initiate a return click the link below,
*Please note that the email section is case-sensitive. It must match exactly how it was entered when placing your order.
Be sure to enter information into every column. ( If you leave anything blank you won't be allowed to proceed.)
Serial # Section:
If you did not open your device you can enter "New" or "N/A" for the serial #.
If you did open it. You will be able to find the Serial # for your device here: Serial Number Locations
Hyperice.com Return Policy:
If you are not 100% satisfied with your purchase, you have 30 calendar days from the order delivery date to return the product to the address below and receive a refund.
Returns will ONLY be accepted if the product was purchased at Hyperice.com.
We do not accept returns for Hyperice products purchased from other retailers. Only items that have been purchased directly from Hyperice.com can be returned to Hyperice. Hyperice products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
A refund will be issued once the item has been received and inspected. *Please note Hyperice does not cover shipping costs for returns.
· We are unable to issue you a refund if you cannot find your order number, please contact our HyperCare® team before shipping your unit back, and we will be happy to find it for you.
· Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received.
· Products and packaging must be returned in new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed "unacceptable" and you will be notified.
· Hyperice is not responsible for items lost or damaged during shipping.
· Your refund will initiate within 7-10 business days of receiving and inspecting your return. A detailed email confirmation will be sent to the email address associated with your order.
· We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.
· We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.
· A business day refers to the typical hours in a day when normal business operations take place. A business day is normally Monday through Friday, from 9 a.m. to 5 p.m., excluding holidays.
Must be in ORIGINAL PACKAGING, LABELED ‘RETURN’ & include ORIGINAL PROOF OF PURCHASE and/or your Hyperice.com ORDER NUMBER & ALL ACCESSORIES, to be eligible for refund.