We want you to be excited about your new purchase and if you have any questions or would like recommendations about your new product, please let us know. You have 30 calendar days from date you received your Hyperice order to start the return process.
Holiday Return Policy: If you're not satisfied with your purchase, you have until January 31st to return for a full refund to the original form of payment. If purchased after January 1st, you will have 30-days from the date of purchase to return the item. Items received as a gift without a Hyperice.com proof of purchase are not eligible for returns or refunds.
We do not accept returns for Hyperice products purchased from other retailers. Only items that have been purchased directly from Hyperice.com can be returned to Hyperice. Hyperice products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
To initiate a return send us ticket, including your original Hyperice order number. We are unable to issue you a refund if you cannot find your order number, please contact our HyperCare® team before shipping your unit back, and we will be happy to find it for you.
- Hyperice does not cover shipping costs for returns.
- Products and packaging must be returned in new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed "unacceptable" and you will be notified
- Hyperice is not responsible for items lost or damaged during shipping.
- Your refund will initiate within 3-5 business days of receiving and inspecting your return. A detailed email confirmation will be sent to the email address associated with your order.
- We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.
- We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.