Hyperice wants you to be excited about your new purchase. However, if you need to return an item, our HyperCare team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from Hyperice.com
Standard Return Policy:
- You have 30 calendar days from date you received your Hyperice order.
- Please be sure to include your original Hyperice order number, or else our team will not be able to issue you a refund. If you cannot find your order number, please contact our HyperCare Team before shipping your unit back, and they would be happy to find it for you.
- Only items that have been purchased directly from Hyperice.com can be returned to Hyperice. Hyperice products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- If your unit has been used or opened, a restocking fee of 10% will apply.
- Hyperice does not cover shipping costs for returns.
- Products and packaging must be returned in new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed "unacceptable" and you will be so notified
- Hyperice is not responsible for items lost or damaged during shipping.
To initiate a return, please contact our HyperCare team via email, phone, or chat.*
Chat: Monday-Friday, 6am-5pm PST
Phone: Monday-Friday, 9am-5pm PST