When Registering your Hyperice product or submitting a Warranty Claim, you will be required to provide information regarding the product and when/where it was purchased.
Required Information:
- Hyperice Order Number or copy of Proof of Purchase
- Product Serial Number
- Image or Video of the product issue
- Name and Shipping Address
A Proof of Purchase is anything that states the date of purchase, the product model that was purchased, and merchant information.
Examples include:
- Sales receipt
- Order confirmation email
- Sales Invoice
- Order Details
The Product Serial Number can be found on a sticker placed on the outer packaging of all products. Most products also have the serial number printed directly on them via another sticker. If you are having trouble locating your serial number, check out this article.
Once you have everything you need, you can register your product on this page here.