We want you to be excited about your new purchase and if you have any questions or would like recommendations about your new product, please let us know by creating a ticket. If you would like to return your product for a refund, please follow the steps below.
If you are outside the United States and wish to start a return, please email us to customersupport@hyperice.com. This return link below is only for USA Hyperice.com purchases.
To initiate a return, please click on the link below:
- Please note that the email section is case-sensitive. It must match exactly how it was entered when placing your order.
- Be sure to enter information into every column. ( If you leave anything blank you won't be allowed to proceed.)
-
Serial # Section:
- If you did not open your device you can enter "New" or "N/A" for the serial #.
- If you did open it. You will be able to find the Serial # for your device here: Serial Number Locations