What if My Order Never Arrives or is Stolen? October 16, 2024 20:10 Updated Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout. If your order has not arrived, please file a claim with Route here. Related articles Connect with one of our Customer Care Specialists How long will it take for my order to arrive? How Do I File a Claim for my Lost, Damaged, or Stolen Order? What if My Order Arrives Damaged? How Does Route Work?